Frequently Asked Questions
Worthmore Jewelers is a Full-Service Jewelry Repair, Watch Repair, and Custom Design Shop! We can make or fix just about anything, so long as it is within the laws of physics and your budget. We have two very talented in-house jewelers and a local master watchmaker who is certified for servicing most watch brands, including Rolex. Here are some frequently asked questions about services our shop provides!
Is everything available online?
No. Our entire inventory is not listed on our site. Worthmorejewelers.com offers a curated selection of our inventory. Please stop by one of our locations for the TRUE Worthmore experience.
My order is a gift, do y'all gift wrap?
Yes, we do gift wrap! We are happy to offer complimentary gift wrapping. Please specify in the notes section of your Cart if your order is a gift and you would like it wrapped.
Do you do ring sizing?
Yes. We can size almost any silver, gold, or platinum ring. If the ring is base metal (non-precious metal) and plated, or made of alternative metals like steel, titanium, or tungsten, then we cannot size them. An easy way to check if you are not sure is to look for a hallmark stamp, which indicates what metals your jewelry is made of. Some examples of stamps you might not recognize off hand are 925 (Sterling Silver), 585 (14k Gold), 750 (18k Gold), PD950 (Platinum).
How much is it to size a ring?
Great question! That depends on several factors, which require answers to the following questions. We recommend bringing the ring in for us to inspect it and get all these answers for you, but if you want to know what we are looking for, here is a concise list of factors below:
Are we sizing up or down? We account for the metal removed as credit towards the cost of sizing the ring when going down, and the cost of the metal we must add in when sizing up, so the prices can vary accordingly.
How many sizes? For example: from a 6 to a 7 would be one size up, from an 8 to a 6 would be two sizes down. If you don’t know the answer to this question then please bring the ring in with the person who will be wearing it so we can size their finger. If you believe you know the ring size it needs to be we will size it to that size, but if the ring needs to be a different size in the future we will still need to charge for that 2nd sizing.
IMPORTANT NOTE: Ring size is personal preference so we can only advise you on the size, but ultimately the ring size is the customer’s decision. Think of it like pants: Some people like baggy pants, some people like skinny jeans, and some people like something in between, and on some days your pants will feel tighter or looser than other days. How much salt or alcohol you’ve consumed, how much exercise you’ve had just before coming in, and how hot, cold, or humid the weather is can all affect your ring size. Worthmore will happily size your ring to the size you choose, but we are not liable if you decide later that another size feels better and need to resize the ring again.
What metal is the ring made of? Some examples are: sterling silver; 14k white gold, yellow gold, rose gold; 18k white gold, yellow gold, rose gold; platinum.
How wide is the base of the ring (less than 3mm, 3-5mm, 5-8mm, more than 8mm)?
How many stones are set in the ring, what shape are the stones, and what style of setting (prong, channel, flush set, bezel)?
All these factors affect the difficulty of the sizing and whether we will have to go back over the stones to tighten them after the sizing.
Do y’all do watch repair?
Yes, we can repair most watches! We offer everything from a basic battery change, to replacing cracked crystals, all the way to full servicing of movements for automatic watches, which involves taking the movement apart, cleaning the movement and oiling the parts then reassembling it so that the watch will keep accurate time in the future. We have refurbished vintage watches and antique pocket watches and even handmade new parts for watches whose original manufacturer no longer offer parts for.
Do y’all sell watch batteries?
Yes, and we put the battery in your watch! Regular batteries are $12 + tax and lithium ion batteries are $15 + tax. Typically, digital watches and Timex Indiglo watches use lithium ion batteries. Most others only need a regular battery. If the watch is going to need water resistance then our watchmaker will also change the seals and gaskets and do a water pressure test, which is $90 total and a two-week turnaround time.
Can you put the back of my watch back on my watch?
Yes. If you took the back off to change your own battery and need it put back on because you don’t have the right tools, then there is a $10 fee to account for our time and expertise.
Can you size my watch band?
Yes. This is a flat rate of $15 per watch for the lifetime of that watch, so if it needs adjustment in the future then you are already paid for. We can typically do this while you wait.
Can you restring my necklace/bracelet?
Yes! It is $7.00 per inch if you want the strand to be knotted (recommended), and usually $5.00 per inch if the strand does not need knots between the beads/pearls/etc. There are some exceptions for particularly difficult restringing jobs, so the best way to get a price is to bring the piece in and have one of our jewelry experts check the piece and give you a final price.
Some other services we offer are:
Untangling necklaces/chains/jewelry, jewelry and watch cleaning, and some basic refinishing or polishing. If you only have a few pieces then these services are usually free, however if you bring in enough that it will take our associates a long time to get through, then we have to charge a small maintenance fee to account for our time, knowledge, and materials. If we must charge, then we will inform you of the fact before we start the cleaning process.
Worthmore also offers FREE jewelry cleaning! When we clean your jewelry, we will also look over your stones to make sure they are still tight in their setting, which is an important part of preventative care! We would much rather find out a stone is loose or your prongs need some work, than for you to lose a cherished part of your ring, like your diamond from your engagement ring! If they are loose, we will let you know and you can decide if you want to leave the piece with us, or take it to another jeweler for repair.